6 Figure Creative is a podcast that helps freelance creatives earn more money by doing what they love. If you’re trying to avoid the never-ending grind of a 9–5, or just want to earn more money doing what you do best (creating), 6 Figure Creative is your new favorite show! Join host Brian Hood and his guests as they explore topics such as mental health, finances, sales, marketing, time management, the digital nomad lifestyle, and more.
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6 Figure Creative is a podcast that helps freelance creatives earn more money by doing what they love. If you’re trying to avoid the never-ending grind of a 9–5, or just want to earn more money doing what you do best (creating), 6 Figure Creative is your new favorite show! Join host Brian Hood and his guests as they explore topics such as mental health, finances, sales, marketing, time management, the digital nomad lifestyle, and more.
#379: The 6‑Star Client Experience That Doubles Referrals & Repeat Work
6 Figure Creative
38 minutes
2 months ago
#379: The 6‑Star Client Experience That Doubles Referrals & Repeat Work
Let me make something clear:
Referrals aren’t BAD.
Just don’t rely on them as your ONLY source of leads.
But a client is a client, and if people are sending them your way, you’re not gonna say no!
And the best way to bring in more referrals is to deliver a “6 Star Client Experience.”
If you’ve ever been to a 5-star hotel, you know it’s the little details that make it luxury:
The chocolate on your pillow, the handwritten note, how your bags somehow appear in your room while you're checking in…
There's no such thing as a 6-star hotel. It doesn't officially exist.
Which is exactly why, as a freelancer, you should be aiming to create a 6-star experience SO smooth and thoughtful that your clients would feel stupid NOT referring you.
This week’s podcast episode is full of ways to create that 6-star client experience.
Easy to implement - but 99% of freelancers will NEVER do it.
I’m breaking down:
What to do RIGHT after you take payment that instantly reverses any buyer’s remorse
The surprise and delight offboarding that triggers your client’s “natural referral instinct”
The post-project nurture system that turns one client into many
For full show notes, visit https://6figurecreative.com/379
6 Figure Creative
6 Figure Creative is a podcast that helps freelance creatives earn more money by doing what they love. If you’re trying to avoid the never-ending grind of a 9–5, or just want to earn more money doing what you do best (creating), 6 Figure Creative is your new favorite show! Join host Brian Hood and his guests as they explore topics such as mental health, finances, sales, marketing, time management, the digital nomad lifestyle, and more.