In this week’s episode, we discuss effective decision-making. It is the cornerstone of good management, and makes up 80-90% of a manager’s role. While pressure and incomplete information are constants, improving this skill is the fastest route to better results. First, we discuss four common mistakes. Ignoring Stakeholders: Never forget the customer's view. Always consider how your decisions affect those you serve. Falling into Groupthink: When teams agree without challenge, the outcome ...
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In this week’s episode, we discuss effective decision-making. It is the cornerstone of good management, and makes up 80-90% of a manager’s role. While pressure and incomplete information are constants, improving this skill is the fastest route to better results. First, we discuss four common mistakes. Ignoring Stakeholders: Never forget the customer's view. Always consider how your decisions affect those you serve. Falling into Groupthink: When teams agree without challenge, the outcome ...
Will Artificial Intelligence Take All of Our Jobs?
A Job Done Well - Making Work Better
38 minutes
6 months ago
Will Artificial Intelligence Take All of Our Jobs?
In this episode, hosts James Lawther and Jimmy Barber discuss the impact of AI on contact centres and back-office jobs. This follows a question from Rob, a member of the audience, who asked about the potential for AI to reduce contact centre jobs by a claimed 80-90% in the next year or two. The hosts share insights from a former guest, Alex Alexander's AI team, and James interviews Google's Gemini to discover if the AI themselves believe they will put us all out of a job. This is all ba...
A Job Done Well - Making Work Better
In this week’s episode, we discuss effective decision-making. It is the cornerstone of good management, and makes up 80-90% of a manager’s role. While pressure and incomplete information are constants, improving this skill is the fastest route to better results. First, we discuss four common mistakes. Ignoring Stakeholders: Never forget the customer's view. Always consider how your decisions affect those you serve. Falling into Groupthink: When teams agree without challenge, the outcome ...
