Elana Friedman, an expert in organisational development and team dynamics, joins James Lawther and Jimmy Barber this week to discuss the secrets of high-performing teams. Elana shares her journey from South Africa to the UK, and how her experiences shaped her desire to help teams and organisations thrive. Together, the hosts and Elana explore the Adaptable Team Framework model and the elements that drive team success: clear outcomes, practical actions, and the right mindset. Some of the key p...
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Elana Friedman, an expert in organisational development and team dynamics, joins James Lawther and Jimmy Barber this week to discuss the secrets of high-performing teams. Elana shares her journey from South Africa to the UK, and how her experiences shaped her desire to help teams and organisations thrive. Together, the hosts and Elana explore the Adaptable Team Framework model and the elements that drive team success: clear outcomes, practical actions, and the right mindset. Some of the key p...
Will Artificial Intelligence Take All of Our Jobs?
A Job Done Well - Making Work Better
38 minutes
5 months ago
Will Artificial Intelligence Take All of Our Jobs?
In this episode, hosts James Lawther and Jimmy Barber discuss the impact of AI on contact centres and back-office jobs. This follows a question from Rob, a member of the audience, who asked about the potential for AI to reduce contact centre jobs by a claimed 80-90% in the next year or two. The hosts share insights from a former guest, Alex Alexander's AI team, and James interviews Google's Gemini to discover if the AI themselves believe they will put us all out of a job. This is all ba...
A Job Done Well - Making Work Better
Elana Friedman, an expert in organisational development and team dynamics, joins James Lawther and Jimmy Barber this week to discuss the secrets of high-performing teams. Elana shares her journey from South Africa to the UK, and how her experiences shaped her desire to help teams and organisations thrive. Together, the hosts and Elana explore the Adaptable Team Framework model and the elements that drive team success: clear outcomes, practical actions, and the right mindset. Some of the key p...
