This week, we're covering a highly-requested training topic for the three of us: verbal de-escalation techniques. (2:00) "What's filling our buckets?" segment. (3:45) We introduce our topic and talk about situations where verbal de-escalation is useful. (7:45) We share a bit about our experiences using verbal de-escalation strategies. (10:15) We talk about things that can make-or-break your success with verbal de-escalation: your non-verbals and your relationship with the student. (13:15) Praise or empathy statements. (17:15) Reality statements. (18:45) Coupling statements. (23:15) Choice statements. (24:45) Offering a calm down break. (26:15) Takeaways.

Tools we talk about: Lanyard badges