In this episode of Accessible Finance, host Prerna Goel speaks with Kathryn Townsend — Head of Customer Vulnerability and Accessibility at Nationwide Building Society and founder of the Deaf Inclusion Consortium. She was previously the UK Government Disability & Access Ambassador for banking. Together they explore why disability inclusion still lags behind vulnerability frameworks, how digital transformation risks leaving disabled customers behind, and what practical steps banks and finte...
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In this episode of Accessible Finance, host Prerna Goel speaks with Kathryn Townsend — Head of Customer Vulnerability and Accessibility at Nationwide Building Society and founder of the Deaf Inclusion Consortium. She was previously the UK Government Disability & Access Ambassador for banking. Together they explore why disability inclusion still lags behind vulnerability frameworks, how digital transformation risks leaving disabled customers behind, and what practical steps banks and finte...
In this episode of Accessible Finance by Project Nemo, we have a truly inspiring guest, Nadia Edwards-Dashti, a prominent advocate in the field of diversity, equity, and inclusion. Nadia is known for her impactful work through her podcast series, ‘Fintech’s DEI Discussions,’ and her book, ‘FinTech Women Walk the Talk.’ With a strong focus on actionable change, she’s created several influential DEI programmes, including HSRAE-Success Is Inclusion and STEPFORWARD. Nadia’s dedication to promotin...
Accessible Finance by Project Nemo
In this episode of Accessible Finance, host Prerna Goel speaks with Kathryn Townsend — Head of Customer Vulnerability and Accessibility at Nationwide Building Society and founder of the Deaf Inclusion Consortium. She was previously the UK Government Disability & Access Ambassador for banking. Together they explore why disability inclusion still lags behind vulnerability frameworks, how digital transformation risks leaving disabled customers behind, and what practical steps banks and finte...
