In this episode of Accessible Finance, host Prerna Goel speaks with Kathryn Townsend — Head of Customer Vulnerability and Accessibility at Nationwide Building Society and founder of the Deaf Inclusion Consortium. She was previously the UK Government Disability & Access Ambassador for banking. Together they explore why disability inclusion still lags behind vulnerability frameworks, how digital transformation risks leaving disabled customers behind, and what practical steps banks and finte...
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In this episode of Accessible Finance, host Prerna Goel speaks with Kathryn Townsend — Head of Customer Vulnerability and Accessibility at Nationwide Building Society and founder of the Deaf Inclusion Consortium. She was previously the UK Government Disability & Access Ambassador for banking. Together they explore why disability inclusion still lags behind vulnerability frameworks, how digital transformation risks leaving disabled customers behind, and what practical steps banks and finte...
In this episode of Accessible Finance, host Prerna Goel speaks with Kathryn Townsend — Head of Customer Vulnerability and Accessibility at Nationwide Building Society and founder of the Deaf Inclusion Consortium. She was previously the UK Government Disability & Access Ambassador for banking. Together they explore why disability inclusion still lags behind vulnerability frameworks, how digital transformation risks leaving disabled customers behind, and what practical steps banks and finte...
Accessible Finance by Project Nemo
In this episode of Accessible Finance, host Prerna Goel speaks with Kathryn Townsend — Head of Customer Vulnerability and Accessibility at Nationwide Building Society and founder of the Deaf Inclusion Consortium. She was previously the UK Government Disability & Access Ambassador for banking. Together they explore why disability inclusion still lags behind vulnerability frameworks, how digital transformation risks leaving disabled customers behind, and what practical steps banks and finte...
