In this insightful episode, we engage with Jayesh Bafna (VP and GM - Aftermarket and Services at Komline Group), a veteran in the Industrial Aftermarket industry, who recounts his professional journey from Cummins, a large and well-resourced company, to Komline, a smaller, more agile organization. Jayesh explores the challenges and opportunities of this transition, emphasizing the need for consistent processes across business units and the integration of best practices in pricing and services.

Jayesh underscores the crucial role of the aftermarket in fostering customer loyalty and enhancing profitability. He reflects on how long-term customer relationships and experiences are built over decades, long after the initial sale, highlighting the enduring engagement aftermarket professionals maintain with their customers.

Drawing on his extensive experience, Jayesh compares working in public versus private companies, discussing how each environment influences expectations and operational strategies. He shares how limited resources can drive innovation and adaptability, a lesson he learned from his upbringing in Mumbai.

Throughout the conversation, Jayesh attributes his success to a blend of luck, supportive mentors, and a deep passion for his work. He stresses the importance of continuous learning and the value of being surrounded by intelligent, motivated individuals.

This episode offers a comprehensive look into the Industrial Aftermarket industry, providing valuable insights into customer loyalty, operational efficiency, and the advantages of working in diverse business environments. Tune in to learn how to achieve aftermarket success from one of the industry’s most experienced professionals.