In this episode, we sit down with Norman Kerth, a pioneering voice in the world of retrospectives and author of the Prime Directive. We explore the deeper meaning behind retrospectives—not as a meeting to assign blame, but as a ritual for collective learning and connection. Norm shares stories from his early experiences, including a tragic accident while sailing that shaped his understanding of reflection. Together, we discuss the power of venting, the role of emotions, and why true facilitation requires inner work, humility, and trust in the group process. A rich conversation on how retrospectives help teams—and communities—transform challenges into wisdom.