This Eleven Minutes episode kicks off a special chapter of Eleven Minutes—one that goes beyond digital transformation to explore human transformation. 

In this episode, we sit down with Sean Safieh, CIO of the America’s Sedgwick, a global organization that touches the lives of millions during some of their most vulnerable moments. But this isn’t just a story about scale—it’s about soul. About how Sedgwick is building technology that doesn’t just process claims—it understands people. Technology that doesn’t just optimize operations—it amplifies empathy. 

You’ll hear how Sedgwick is rewriting the playbook for tech-enabled care, infusing humanity into every experience, and proving that being wired for heart isn’t a soft skill—it’s a strategic advantage. 

This is innovation with intention. 
This is what happens when purpose and platform move as one. 
This is Heart-Wired.