Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
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Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
AI is evolving quickly, and Salesforce Agentforce is rolling out powerful updates to keep pace. In this episode of AI in Action, we break down the newest features, including dynamic rich cards, expanded SDR agent capabilities, and trust layer improvements designed to keep AI safe and reliable. You’ll also learn Salesforce’s five attributes of an agent and get introduced to the “When…I want…so that…” framework for building smarter agents. Plus, we explore how the flex credit pricing model impa...
AI in Action
Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
