Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
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Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
AI readiness isn’t theoretical anymore—it’s urgent. In this episode of AI in Action, Part 4 of our AI Readiness series, Eric Housh, Zack Terry, and FSM CTO Chad Seales focus on the final two pillars: technology and data. They break down what it means to be technically ready for AI, from governance and buy-vs-build strategies to Fast Slow Motion’s trusted-user frameworks and skunkworks approach. You’ll also learn how to tackle messy data without boiling the ocean, why modern LLMs don’t require...
AI in Action
Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
