Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
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Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
AI is moving faster than ever—and businesses that don’t adapt will be left behind. In this episode of AI in Action, Eric Housh, Zack Terry, and FSM CEO John Burdett kick off our AI Readiness series, starting with strategy. They unpack what’s new in AI, from GPT-5 and OpenAI’s $8.3 billion valuation push to the U.S. Government’s AI Action Plan. Then they dive into what it takes to build a winning AI strategy: defining success, creating urgency, adopting an AI-first mindset, and positioning you...
AI in Action
Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
