Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
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Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
Salesforce Winter ’26 is here—and it’s packed with AI. In this episode, Eric Housh and Zack Terry break down what’s new, what’s ready to use today, and what’s worth planning for next quarter. From Agentforce updates to AI in Flow, Marketing Cloud, and Data Cloud, they unpack the tools that matter most for admins, sales leaders, and developers. Plus, they cover the biggest AI headlines of the week: OpenAI’s move into agent platforms with AgentKit, Google’s Gemini Enterprise launch, Deloitte’s ...
AI in Action
Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer. They also cover this week’s top A...
