In this conversation, Camilo Cruz discusses the strategic expansion of software products, the establishment of a BPO team, and the implications of automation on staffing and cost efficiency. He emphasizes the importance of measurable outcomes in automation and the potential for significant cost reductions for businesses.

Takeaways

We are heading to expand our software products.

Starting with a BPO team is essential.

We can guarantee automation within the first three months.

20% of your staff will be automated by our tools.

If your bill is $100,000 a year, we can reduce it significantly.

Automation leads to operational efficiency.

Measurable outcomes are crucial in business strategy.

Cost reduction is a key benefit of automation.

Building a strong team is foundational for success.

The future of work involves significant technological integration.

Titles

The Future of Software Expansion

Building Effective BPO Teams

Sound bites

"We are heading to is to expand our software products."

"Start with a BPO team."

"20% of your staff is going to be automated."

Chapters

00:00 Introduction to Proxima and Camilo Cruz

00:38 The Evolution of BPO in a Tech-Driven World

Keywords

software products, BPO team, automation, cost reduction, efficiency, technology, business strategy, operational excellence,

software products, BPO team, automation, cost reduction, efficiency, technology, business strategy, operational excellence, camilo cruz, proxima solves, proxima insurance, nearshore bpo, insurance outsourcing, fnol automation, callpilot ai, insurance ai, insurance automation, claims automation, insurance operations, insurtech, insurance call center, agentic workflows, ai voice automation, regulated ai, insurance process optimization, latin america bpo, dominican republic bpo, ecuador bpo, insurance triage, carrier automation, mga automation, ai interconnect podcast, technology in insurance, future of insurance

Hashtags:

1. Learn how Camilo Cruz. CEO of Proxima Solves. is changing insurance operations with nearshore talent and AI automation. In this episode. Camilo explains how Proxima built a BPO and a software factory that automates its own workflows. including FNOL intake and call triage. He breaks down CallPilot AI. a tool handling 35 percent of carrier calls across regulated lines of business.

   
   

   This conversation shows how insurance teams can reduce bottlenecks. handle seasonal spikes. and modernize legacy workflows fast.

   
   

   Subscribe to AI InterConnect for weekly episodes with leaders shaping the future of PropTech. InsurTech. FinTech. and AI.