We’ve talked before on “Aim Higher” about the importance of leaving a job with grace and positivity. A move made for the right reasons shouldn’t create friction or enmity, even if the change brings challenges. However, as a leader and manager, you will at some point need to deal with staff whose exit behavior is less than exemplary. How do you handle “bad good-byes" without making the situation worse? If you prepare for this eventuality—and I’ll give you seven areas to consider—you can turn many of these situations around, earning gratitude from the outgoing employee and better results for your organization. It’s not easy, but it can be done.