Your journey to becoming a great leader will never really be complete. There’s always more to learn, more ways to grow and more connections to make. Join CEO and bestselling author Skip Prichard as he and an array of guests share stories of their leadership journeys. They’ll challenge your assumptions and leave you with actionable ideas you can put into practice today. Remember: there is no limit to your leadership potential if you always… aim higher.
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Your journey to becoming a great leader will never really be complete. There’s always more to learn, more ways to grow and more connections to make. Join CEO and bestselling author Skip Prichard as he and an array of guests share stories of their leadership journeys. They’ll challenge your assumptions and leave you with actionable ideas you can put into practice today. Remember: there is no limit to your leadership potential if you always… aim higher.
Interview with Scott McKain: customer experience is horizontal
Aim Higher: The podcast with purpose
26 minutes 17 seconds
1 year ago
Interview with Scott McKain: customer experience is horizontal
I joke with my friend Scott McKain that he needs to write more books, because that gives us an excuse to get together—and our conversations are always a good time. He’s truly a gifted writer and speaker, and in today’s “Aim Higher” interview we talk about his new book, “The Ultimate Customer Experience.” While many of Scott’s books are primarily aimed at business leaders, this one is for everyone—and I do mean everyone. As Scott points out, everyone in your organization needs to be able to take responsibility for any customer’s experience. Pushing it off on someone else? Saying, “That’s not my job?” Failure to follow through? Those don’t get you to “ultimate.” Join us for a fast-paced, fun conversation on this important topic.
Aim Higher: The podcast with purpose
Your journey to becoming a great leader will never really be complete. There’s always more to learn, more ways to grow and more connections to make. Join CEO and bestselling author Skip Prichard as he and an array of guests share stories of their leadership journeys. They’ll challenge your assumptions and leave you with actionable ideas you can put into practice today. Remember: there is no limit to your leadership potential if you always… aim higher.
