Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks

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AITSM Show

AITSM Co-Op

29 episodes

1 week ago

A podcast for those who ♥️ AITSM (ITSM, ITIL, AI & Automation for ITSM) and looking forward to growth in this exciting area. Learn and Grow With AITSM Show! According to Gartner, AITSM covers all the efforts needed to introduce AI and automation into an IT organization. AITSM is ITSM-driven by intelligent automation to assist with tasks, requests, and actions at the IT service desk.

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Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

AITSM Show

12 minutes 50 seconds

3 years ago

Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

Special Interview With Claire Agutter (@ClaireAgutter)

Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

How Does ITIL Fit Into SIAM? How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals?

Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.

In this part, she takes a deep dive the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.

In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.