Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model

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AITSM Show

AITSM Co-Op

29 episodes

1 week ago

A podcast for those who ♥️ AITSM (ITSM, ITIL, AI & Automation for ITSM) and looking forward to growth in this exciting area. Learn and Grow With AITSM Show! According to Gartner, AITSM covers all the efforts needed to introduce AI and automation into an IT organization. AITSM is ITSM-driven by intelligent automation to assist with tasks, requests, and actions at the IT service desk.

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Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer

AITSM Show

19 minutes 57 seconds

3 years ago

Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer

Special Interview With Claire Agutter (@ClaireAgutter)

Everything About Service Integration And Management (SIAM) - Part 2 of 4

Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.

In this part, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, and selecting big bang or phased approach. How Do We Go About Implementing SIAM? What Is The Role Of Integration & Automation?

In the next part, she explains about the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.