Special Interview With Claire Agutter (@ClaireAgutter)

Everything About Service Integration And Management (SIAM) - Part 1 of 4

Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.

She put forth compelling reasons and the business impact of implementing the SIAM way. What is SIAM? What are its benefits? How Can We Build A Culture Of Responsibility & Accountability?

In the next part, we will deep dive into the SIAM model, i.e., layers, roles (especially service integrators), dynamics, big bang or phased approach, integration and automation.