My name is Maninder Singh and I am a Supply Chain Professional with 10 years of experience in the Automotive, EPC, Manufacturing Services, and FMCG industries.
Unveiling the Dynamics of Last Mile Delivery: In-depth Discussion with Mr Agam Garg - General Manager, Yango Delivery (UAE)
00:00 - Guest Introduction
06:06 - Definition of "Last Mile Delivery"
08:11 - "First mile to the hearts of the customers"
08:43 - Significance of the Last Mile
08:48 - Customer Experience
09:37 - Competitive Advantage
10:34 - Brand Image
10:56 - Big impact on cost (~30% of GMV)
12:48 - How to optimize delivery time?
13:19 - Demand Supply Planning
14:18 - Predictive Analysis
16:00 - Density Increase (Restaurants, Demand, Couriers, etc.)
17:26 - Rider Experience
18:22 - Food preparation time & order pickup waiting time
19:24 - Importance of correct delivery location
21:33 - Why managing rider operations is critical for success?
24:10 - Is it easy to onboard riders in highly populated countries like India or China?
28:18 - Key innovations in the food delivery space
34:30 - Is it commercially viable to achieve deliveries in 10 minutes?
41:50 - How companies are changing customer buying behavior?
45:32 - Skills required for a career & growth in the delivery space
Embark on a captivating exploration of Last Mile Delivery with our esteemed guest, Agam Garg, a visionary leader at the forefront of logistics and delivery innovations.
Join us for an insightful journey into the world of Last Mile Delivery. Don't forget to like, share, and subscribe for more industry revelations!