Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
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Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
Alternative Exit #33 | Employee Ownership vs. Traditional Capitalism: Insights from Ian Hiscock
Alternative Exit
44 minutes
4 months ago
Alternative Exit #33 | Employee Ownership vs. Traditional Capitalism: Insights from Ian Hiscock
What happens when you flip the traditional business pyramid upside down? In this episode, I sit down with Ian Hiscock, founder of IHC Limited and a seasoned voice in the UK employee ownership sector. After 30 years at the iconic John Lewis Partnership, Ian now helps companies navigate the complex transition to employee ownership as an independent trustee and advisor. He shares the psychological shifts, leadership challenges, and cultural transformations that make employee ownership work—or ...
Alternative Exit
Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
