Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
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Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
Alternative Exit #35 | From 15 to 340: How Scotland Built a Global EO Powerhouse
Alternative Exit
42 minutes
4 months ago
Alternative Exit #35 | From 15 to 340: How Scotland Built a Global EO Powerhouse
How do you transform an entire country's approach to business succession? In this episode, I sit down with Glen Dott, a specialist advisor in employee ownership at Cooperative Development Scotland, part of Scottish Enterprise. Glen shares the remarkable story of how Scotland went from having just 15 employee-owned businesses to over 340 in less than a decade, making it a global leader in the EO movement. We explore the pivotal role of the Nuttall Review in 2014, the psychology behind why busi...
Alternative Exit
Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
