Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
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Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
Alternative Exit #38 | Karen McGuire's Succession: A Deep Dive Into Employee Ownership in Northern Ireland
Alternative Exit
53 minutes
3 months ago
Alternative Exit #38 | Karen McGuire's Succession: A Deep Dive Into Employee Ownership in Northern Ireland
What happens when personal loss becomes the catalyst for transformative business change? In this episode, I sit down with Karen McGuire, founder of Relinea, a successful GRP manufacturing company in Northern Ireland that transitioned to employee ownership in 2022. Karen shares her deeply personal journey from building a business over 17 years to making the brave decision to hand it over to her employees after her father's death changed everything. Her story reveals how employee ownershi...
Alternative Exit
Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
