Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
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Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
Alternative Exit #40 |The Data Behind Employee Owned Success with Rutgers' Adria Scharf
Alternative Exit
39 minutes
2 months ago
Alternative Exit #40 |The Data Behind Employee Owned Success with Rutgers' Adria Scharf
What drives a founder to sell their company to employees instead of outside investors? In this episode, I sit down with Dr. Adria Scharf, Project Director of the Curriculum Library for Employee Ownership (CLEO) at Rutgers University, to explore her groundbreaking research on what motivates business owners to choose employee ownership as their exit path. Adria shares insights from her ongoing study of ESOP sellers, unpacks the emotional and economic logic behind these decisions, and reflects o...
Alternative Exit
Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
