Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
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Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
Alternative Exit #45 | Transformative Impact: Exploring Employee Ownership with Campbell Mcdonald
Alternative Exit
1 hour 4 minutes
1 month ago
Alternative Exit #45 | Transformative Impact: Exploring Employee Ownership with Campbell Mcdonald
What does it really take to make employee ownership work? In this episode, I talk with Campbell McDonald, one of the UK’s leading experts on employee ownership and managing director of the Eternal Business Consultancy. With 14 years in the EO space—from his early days at the John Lewis Partnership to leading the landmark 2023 EO Knowledge Programme—Campbell brings unmatched insight into what truly drives successful EO businesses. We break down what the data shows about EO’s transformative imp...
Alternative Exit
Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
