Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
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Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
Alternative Exit #47 | Live from the EOA, Direct Ownership Done Wright - Michael Hodgson from GLIDE
Alternative Exit
35 minutes
1 month ago
Alternative Exit #47 | Live from the EOA, Direct Ownership Done Wright - Michael Hodgson from GLIDE
In this live episode from the EOA Conference in Telford, Andy sits down with Michael Hodgson, elected chair of Glide, an employee-owned membership organization that holds shares across three manufacturing businesses: Gripple (wire joiners, £130M turnover), LoadHog (returnable transit packaging, £45M turnover), and GoTools (tooling manufacturer). Key Takeaways: Glide operates a direct ownership model that's different from most EOTs discussed at the conference. Every employee is required after ...
Alternative Exit
Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
