Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
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Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
Alternative Exit #48 | Live from the EOA, Legacy Over Money - Catherine Cameron on Employee Ownership
Alternative Exit
21 minutes
4 weeks ago
Alternative Exit #48 | Live from the EOA, Legacy Over Money - Catherine Cameron on Employee Ownership
In this live episode from the EOA Conference in Telford, Andy sits down with Catherine Cameron, founder of Agulhas (nobody can spell it, nobody can say it), a research and consulting firm specialising in climate change and conflict/fragility for international development. Five years into their employee ownership journey, Catherine shares why they chose legacy over a lucrative trade sale. Key Takeaways: Agulhas works with the World Bank, African Development Bank, Green Climate Fund, UK governm...
Alternative Exit
Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
