Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
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Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
Alternative Exit #50 | Live from the EOA, Exploring Insights with Dr Shelley Poole from WellingtonHR
Alternative Exit
26 minutes
3 weeks ago
Alternative Exit #50 | Live from the EOA, Exploring Insights with Dr Shelley Poole from WellingtonHR
Episode: Building Ownership Culture from Day One - Shelley Poole on HR in Employee-Owned Businesses In this live episode from the EOA Conference in Telford, Andy talks with Shelley Poole, founder of Wellington HR, who started her business in 2019 with the intention from day one to grow it into an employee-owned business. She also conducted doctoral research on employee voice in EO organizations, making her uniquely positioned to bridge academic research and practical implementation. Key Takea...
Alternative Exit
Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
