Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
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Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
Alternative Exit #51 | Live from the EOA, The Power of People - Andrew Lane on Building Real Employee Ownership at Union Industries
Alternative Exit
19 minutes
2 weeks ago
Alternative Exit #51 | Live from the EOA, The Power of People - Andrew Lane on Building Real Employee Ownership at Union Industries
Episode: The Power of People - Andrew Lane on Building Real Employee Ownership at Union Industries In this high-energy live episode from the EOA Conference in Telford, Andy sits down with Andrew Lane, Managing Director of Union Industries, a Yorkshire-based manufacturer of high-speed industrial doors. If you've bought food from a supermarket, it's been through one of their doors somewhere in its life. Key Takeaways: Andrew brings a unique perspective: he led a failed employee ownership transi...
Alternative Exit
Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience. Key Takeaways: Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mys...
