In this episode of the Travel Tech series, we speak with Riccardo Vittoria, CEO and Co-Founder, Acai Travel, and Gabriel Langella, VP of Customer Operations, Travel Distribution at Amadeus. The conversation explores how AI is reshaping travel operations, the power of startup-corporate partnerships, and what the future holds for human and Artificial Intelligence (AI) collaboration in the industry. Tune in to this episode to understand: ➤ Why contact centers are becoming the control...
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In this episode of the Travel Tech series, we speak with Riccardo Vittoria, CEO and Co-Founder, Acai Travel, and Gabriel Langella, VP of Customer Operations, Travel Distribution at Amadeus. The conversation explores how AI is reshaping travel operations, the power of startup-corporate partnerships, and what the future holds for human and Artificial Intelligence (AI) collaboration in the industry. Tune in to this episode to understand: ➤ Why contact centers are becoming the control...
Finnair on airline modern retailing transition and how it will benefit the traveler experience
Amadeus Travel Tech Talk
26 minutes
1 year ago
Finnair on airline modern retailing transition and how it will benefit the traveler experience
In December 2022, Finnair started its journey towards modern retailing by adopting Amadeus Nevio. In this episode we are taking stock of the progress made by Finnair, the achievements, the challenges and the key benefits Finnair is now able to offer to its travelers. As part of the Travel Technology Investment Trends 2024 research, we surveyed airline executives across the world about their investment strategy for the coming year. They told us that they were planning to increase the...
Amadeus Travel Tech Talk
In this episode of the Travel Tech series, we speak with Riccardo Vittoria, CEO and Co-Founder, Acai Travel, and Gabriel Langella, VP of Customer Operations, Travel Distribution at Amadeus. The conversation explores how AI is reshaping travel operations, the power of startup-corporate partnerships, and what the future holds for human and Artificial Intelligence (AI) collaboration in the industry. Tune in to this episode to understand: ➤ Why contact centers are becoming the control...
