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Closing the Digital Skills Gap: Building Organizational Capability for the AI Era, by Jonathan H. Westover PhD
Article Audio: Your Reading List, Delivered
43 minutes
4 weeks ago
Closing the Digital Skills Gap: Building Organizational Capability for the AI Era, by Jonathan H. Westover PhD
Abstract: Organizations face mounting pressure to develop digital fluency across their entire workforce, not merely within technical departments. Research indicates companies with advanced digital and AI capabilities outperform competitors by two to six times in total shareholder returns, yet only 28 percent plan significant upskilling investments despite 80 percent acknowledging it as the most effective gap-closing strategy. This analysis examines the strategic imperative for comprehensive digital skill development, exploring organizational performance impacts, individual wellbeing consequences, and evidence-based interventions. Drawing on recent practitioner insights and academic research, the article synthesizes effective approaches including targeted skill-building programs, learner-centered design, technology-embedded learning, and manager-as-teacher models. Case examples from consumer goods, professional services, and retail sectors illustrate successful implementation strategies. The article concludes by proposing forward-looking capabilities in learning integration, AI-powered instruction, and knowledge democratization to build sustainable competitive advantage in an accelerating technological landscape.
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Article Audio: Your Reading List, Delivered
Want to listen to your favorite articles on the go?! We’ve got you covered! Catch all of your favorites right here in your podcast feed!