This week Alex joins Noah and Steve and brings his expertise as a professional pilot to discuss problem solving and a systematic approach to troubleshooting.
-- During The Show --
00:52 Intro
- Weather
- Basement hammock
- Special Guest Alex - Professional Pilot
03:03 Kagi Serach - Fred
08:55 Domain Registrar - AtypicalKernel
- GoDaddy
- No Human support
- Very hard to recover access
- NameCheap
- Gandi
- Registar4Less
- Dirt Cheap
- Cheap Email hosting
- Delegation of control
- Amazing Customer Service
16:40 Everyday lessons from a pilot
- Professional standards
- Checklists
- Knowledge for knowledge sake
- Documentation
- Acceptable procedures
- Communication
- Using checklists
- Run book/quick reference checklist
- Following docs vs learning the tech
- Root Cause
- Production checklists
- "Be a Pilot"
- Human Factor
- Apathy
- Impulsivity
- Machismo
- Anti-Authority
- Resignation
- Invulnerability
- Dealing with machismo
- Taking Emotion out of communication
- Asking for feedback
- Expect the Unexpected
-- The Extra Credit Section --
For links to the articles and material referenced in this week's episode check out this week's page from our podcast dashboard!
This Episode's Podcast Dashboard
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-- Stay In Touch --
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