What if the most meaningful learning didn’t come from a slide deck—but from curiosity, care, and play? In this two-part episode of ATD NYC Unlocked, host JD Valladares Williams sits down with Lee Kim, Global Design and Change Management Lead at Pfizer, to explore how gamification transforms learning into a human-centered, story-driven experience. Lee shares how she built “The Situation Room,” a game-based learning experience that connected healthcare professionals around the world—and how designing for care, not control, leads to lasting impact. In part two, JD and Lee dive deeper into intrinsic motivation, the art of designing with empathy, and what it takes to lead with curiosity in uncertain times. From building soulful workplaces to expanding our windows of perspective, this episode reminds us that the best learning happens when we let go of certainty and embrace co-creation. - How gamified learning boosts engagement and belonging - Balancing intrinsic and extrinsic motivation in design - Turning empathy and storytelling into measurable impact - Why curiosity is the secret ingredient to meaningful learning