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Jeremy Glassco is the founder of AppFueled. Today, he and Chris talk about the use of apps and technology in repair shops today. Jeremy underscores the importance of integrating mobile apps as a communication medium to improve the customer experience. He shares strategies for creating a membership pathway for customers, showcasing how businesses can leverage apps to forge deeper connections and increase repeat business.

00:00 Seattle's Tech Talent and Dot Com Era

04:01 App Fueled: Apps Aren't Silver Bullets

08:13 Retail Apps Influence Consumer Behavior

13:25 Maximizing Shop Apps for Customers

15:55 Consumer Choice: App Loyalty Influence

18:29 "Price vs. Convenience: Customer Insights"

22:53 Categorizing Push Notification Priorities

26:22 CRM Certification Announcement

27:16 "App Fueled: CRM Replacement Option"

30:38 CRM Flexibility and User Choice

35:14 "Force Multiplier Through Customer Engagement"

38:29 "Apps Driving Consumer Engagement Shift"

39:53 "Sell, Not Use" Mentality