In this episode of The Automation and Self-Service Podcast, editor Sandra Carpenter sits down with Steven King, CEO of BlueSky Robotics and Distinguished Professor of Innovation and Emerging Technology at UNC. King is co-hosting and keynoting this year's Automated Retail and Kiosk Innovation (ARKI) show in Tampa, where he'll help lead conversations on how automation, AI and robotics are reshaping self-service industries. King shares his perspective on the event's evolution from the Self-Servi...
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In this episode of The Automation and Self-Service Podcast, editor Sandra Carpenter sits down with Steven King, CEO of BlueSky Robotics and Distinguished Professor of Innovation and Emerging Technology at UNC. King is co-hosting and keynoting this year's Automated Retail and Kiosk Innovation (ARKI) show in Tampa, where he'll help lead conversations on how automation, AI and robotics are reshaping self-service industries. King shares his perspective on the event's evolution from the Self-Servi...
Gong cha shares how self service kiosks enhance Gen Z customer experience
Automation and Self-Service Podcast
25 minutes
1 year ago
Gong cha shares how self service kiosks enhance Gen Z customer experience
This past year, Gong cha, an international bubble tea chain, has seen a surge in self-service kiosk usage across its stores in the Americas. In the inaugural episode of the Automation and Self-Service Podcast, Rebecca Kahn, Gong cha's franchise business leader executive for the U.S. and Canada, shares insight with Kiosk Marketplace Editor Sandra Carpenter on how Gong cha's Gen Z customers interact with kiosks, touching on boosts in sales, personalization and an enhanced customer experience. T...
Automation and Self-Service Podcast
In this episode of The Automation and Self-Service Podcast, editor Sandra Carpenter sits down with Steven King, CEO of BlueSky Robotics and Distinguished Professor of Innovation and Emerging Technology at UNC. King is co-hosting and keynoting this year's Automated Retail and Kiosk Innovation (ARKI) show in Tampa, where he'll help lead conversations on how automation, AI and robotics are reshaping self-service industries. King shares his perspective on the event's evolution from the Self-Servi...
