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Awkward Silences
User Interviews
185 episodes
5 days ago
Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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All content for Awkward Silences is the property of User Interviews and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
Show more...
Technology
Business
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#177 - From Informing to Influencing with Shalin Pei & Natalie Golub of Coinbase
Awkward Silences
52 minutes
1 month ago
#177 - From Informing to Influencing with Shalin Pei & Natalie Golub of Coinbase

Ben is joined by Shalin Pei, Head of Design and Research and Natalie Golub, Head of UXR , both from Coinbase's Base product. Base is part of the crypto space, functioning as a network that offers secure and low cost ways to build decentralized apps, essentially helping create what they call the new internet.

The conversation reveals how their small but mighty teams operate in one of the fastest moving industries. Shalin and Natalie share how they've weaved internal stakeholders with customers, played with their structure to maximize visibility and effectiveness, and enabled partners to get more involved. It's a practical conversation on the value of experimentation, cooperation, and building influence.

Highlights

  • 14:00 Overcoming Impostor Syndrome in New Industries
  • 25:37 Embedded Research in Live Design Sprints
  • 32:33 The Power of Cross-Functional Collaboration
  • 36:21 Documentation Challenges in Fast-Moving Industries
  • 40:39 Partner-Led Research Methodology
  • 43:33 Future of AI in Design and Research

Resources

  • The Designer's Guide to Research
  • Aligning Research for More ROI
  • Effective Product <> Research Collaboration
Awkward Silences
Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey