What if the way your team talks is the blueprint for every product you ship? We sit down with Erica Hall—co‑founder of Mule Design and author of Just Enough Research and Conversational Design—to connect the dots between internal communication, ethical practice, and the systems that end up in people’s hands. From AI hype to accessibility debt, Erica challenges the default settings that turn “innovation” into convenience theater and shows how small, human choices reshape outcomes. We unpack Co...
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What if the way your team talks is the blueprint for every product you ship? We sit down with Erica Hall—co‑founder of Mule Design and author of Just Enough Research and Conversational Design—to connect the dots between internal communication, ethical practice, and the systems that end up in people’s hands. From AI hype to accessibility debt, Erica challenges the default settings that turn “innovation” into convenience theater and shows how small, human choices reshape outcomes. We unpack Co...
What happens when a curious quality assurance tester encounters an odd request about color contrast? For Iulia Brehuescu, it sparked a journey that would transform not only her career but also impact accessibility practices across a global pharmaceutical giant. Iulia's story is both inspiring and cautionary. From her early days testing web platforms at a digital agency to her current role shaping global accessibility strategy at Sanofi, she shares the exhilaration of turning a passion projec...
AXSChat Podcast
What if the way your team talks is the blueprint for every product you ship? We sit down with Erica Hall—co‑founder of Mule Design and author of Just Enough Research and Conversational Design—to connect the dots between internal communication, ethical practice, and the systems that end up in people’s hands. From AI hype to accessibility debt, Erica challenges the default settings that turn “innovation” into convenience theater and shows how small, human choices reshape outcomes. We unpack Co...
