Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.
At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry.
In depth interviews and panel discussions, combined with RFIs global customer data lake will ask:
· What are evolving needs of customers and what are the key trends?
· What are the next innovations that will meet these?
· Which players are responding to new and emerging customer needs and what propositions are working?
· Are new and upcoming regulations going to impact the market and how?
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Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.
At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry.
In depth interviews and panel discussions, combined with RFIs global customer data lake will ask:
· What are evolving needs of customers and what are the key trends?
· What are the next innovations that will meet these?
· Which players are responding to new and emerging customer needs and what propositions are working?
· Are new and upcoming regulations going to impact the market and how?
Banking Uncovered Episode 10: Building trust through transparency - RAA Insurance's focus on a member-centric service
Banking Uncovered Podcast
27 minutes 7 seconds
1 year ago
Banking Uncovered Episode 10: Building trust through transparency - RAA Insurance's focus on a member-centric service
RAA Insurance won three prestigious awards in the Australian Banking & Finance Awards 2024, Most Recommended General Insurer, Best Motor Insurer and Best Home Insurer. The Awards celebrate the financial service providers who have outperformed their peers, and often exceeded the expectations of their customers. Unlike other awards programmes, winners are determined by customers and are backed by data.
In this engaging episode of the Banking Uncovered Podcast, Chloe James, Banking Uncovered Co-host at RFI Global, speaks to Tara Page, Chief Executive at RAA Insurance about how they achieved customer excellence and how they are addressing many of the challenges the insurance industry is facing worldwide, including the impacts of climate change and cost of living crisis.
By keeping their members' needs at the forefront, RAA Insurance ensures its products offer value for money while addressing affordability and providing quality service.
Topics discussed include:
The challenges facing the industry including climate change, the cost-of-living crisis and the aftermath of the pandemic
The impact of economic stress on consumers and the protection gap
How insurers around the world can learn from each other
The importance of customer-centricity and designing products that meet consumers’ evolving needs and the importance of membership benefits
How to offer value-for-money insurance products
Best practice and innovation in the insurance sector
Representing the voice of the consumer with government initiatives
Introducing flexible motor insurance options
Managing late payments with flexible payment plans
Enhancing customer experience during claims
Strategies for maintaining affordable insurance premiums
Banking Uncovered Podcast
Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.
At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry.
In depth interviews and panel discussions, combined with RFIs global customer data lake will ask:
· What are evolving needs of customers and what are the key trends?
· What are the next innovations that will meet these?
· Which players are responding to new and emerging customer needs and what propositions are working?
· Are new and upcoming regulations going to impact the market and how?
