We managed to squeeze three real-world hospitality situations into episode five of ReFire!

On the last episode, David and Bradley talked about guest perception, and how the "little" things can have a big impact. This time, they discuss brand perception, and how quickly a misstep can turn into a catastrophe.

Then, they talk about "skunking," and how it impacts your team.

Finally, David and Bradley take a look at a restaurant's new SOPs shared by a team member, and why they're a problem.

Cheers!

Notes

Bar Hacks IG:⁠⁠⁠⁠⁠⁠@barhacks⁠⁠⁠⁠⁠⁠

David Klemt IG:⁠⁠⁠⁠⁠⁠@david.ex.machina⁠⁠⁠⁠⁠⁠

Bradley Knebel IG:⁠⁠⁠⁠⁠⁠@sommfabulousguy⁠⁠⁠⁠⁠⁠

KRG Hospitality IG:⁠⁠⁠⁠⁠⁠@KRG.Hospitality⁠⁠⁠⁠⁠⁠

KRG Hospitality website:⁠⁠⁠⁠⁠⁠KRGHospitality.com⁠⁠⁠⁠⁠