Welcome to the Behind the Click powered by the E-commerce Berlin Expo.Can you really lead without formal authority? In this episode, host Janine Vanessa Heinrich sits down with Shivany Powani, Program Management Lead at C&A, to unpack the playbook behind influencing outcomes without the title. From five daily habits that build trust and momentum to balancing data with empathy, Shivany shows how program managers become culture-shapers and impact drivers, especially in fast-moving, seasonal e-commerce.Shivany shares how she earned a seat at the table, what to do when leadership says “no” (again), and why “quiet mouths don’t get fed.” You’ll also hear how AI is a force multiplier, without replacing the human work of diplomacy, clarity, and confidence.You’ll also learn how to:- Lead through collaboration and consensus (not command-and-control).- Apply Shivany’s 5 habits of influence: assume good intent, build trust, be data-driven, keep a growth mindset, and recognize value.- Handle pushback, from peers and from above, using data and empathy.- Keep teams motivated amid seasonality, deadlines, and shifting priorities.- Build a culture of ownership with clear frameworks and a strong “why.”- Use AI to speed ops while preserving voice and originality.- Advocate for yourself: speak up, show work, and ask for the seat.🟠 Interested in being a guest on our podcast? Reach out to us at pr@ecommerceberlin.com.Follow for more:■ YouTube■ LinkedIn■ Instagram■ Facebook■ Twitter