In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.” Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture w...
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In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.” Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture w...
Episode 019 - What mental health initiatives should employers consider?
Behind the Frontline
59 minutes
1 year ago
Episode 019 - What mental health initiatives should employers consider?
Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode, we sit down with Dan Gowdy, President & CEO at Wedgwood Christian Services, as well as Brina Tiemeyer, Director of Clinical Services at Wedgwood Christian Services, and Janis Petrini, Co-Owner/Founder for Front...
Behind the Frontline
In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.” Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture w...
