In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.” Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture w...
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In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.” Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture w...
Episode 034 - Myth or Fact - What makes a good leader?
Behind the Frontline
50 minutes
3 months ago
Episode 034 - Myth or Fact - What makes a good leader?
Welcome to Behind the Frontline, the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions. In this episode of Behind the Frontline, Nic is joined by Nathan Leaman, President at Frontline Training Solutions, and Ryan Williams, Leadership & Team Development Manager. Together, they dive into a lively game of Myth or Fact, tackling some of the most common beliefs about leadership in today’s workplace...
Behind the Frontline
In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.” Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture w...
