Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
AND Digital
19 episodes
1 month ago
What does real transformation look like when the pressure is on and assumptions break? We sit down with two Currys leaders who have lived the good, the bad and the ugly of digital change and found a way to turn urgency into value. Their journeys—one from creative studios into tech delivery, the other from e‑commerce into enterprise architecture—show how curiosity, clear intent and stakeholder empathy can move mountains. We get specific about crisis execution and lasting impact. You’ll hear h...
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What does real transformation look like when the pressure is on and assumptions break? We sit down with two Currys leaders who have lived the good, the bad and the ugly of digital change and found a way to turn urgency into value. Their journeys—one from creative studios into tech delivery, the other from e‑commerce into enterprise architecture—show how curiosity, clear intent and stakeholder empathy can move mountains. We get specific about crisis execution and lasting impact. You’ll hear h...
How AI and data are revolutionising customer loyalty programs
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
58 minutes
9 months ago
How AI and data are revolutionising customer loyalty programs
Join us for an insightful episode with Liz Gaskin-Payne, a leader at IAG Loyalty, as we explore the fascinating world of customer loyalty programs and digital transformation. Liz shares her unique career journey, beginning as a broadcast engineer and evolving into a pivotal figure in loyalty management. Throughout her journey, she has developed invaluable skills that revolve around problem-solving, customer engagement and strategic thinking. In this episode, we delve into how data and AI are...
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
What does real transformation look like when the pressure is on and assumptions break? We sit down with two Currys leaders who have lived the good, the bad and the ugly of digital change and found a way to turn urgency into value. Their journeys—one from creative studios into tech delivery, the other from e‑commerce into enterprise architecture—show how curiosity, clear intent and stakeholder empathy can move mountains. We get specific about crisis execution and lasting impact. You’ll hear h...