Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
AND Digital
19 episodes
1 month ago
What does real transformation look like when the pressure is on and assumptions break? We sit down with two Currys leaders who have lived the good, the bad and the ugly of digital change and found a way to turn urgency into value. Their journeys—one from creative studios into tech delivery, the other from e‑commerce into enterprise architecture—show how curiosity, clear intent and stakeholder empathy can move mountains. We get specific about crisis execution and lasting impact. You’ll hear h...
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What does real transformation look like when the pressure is on and assumptions break? We sit down with two Currys leaders who have lived the good, the bad and the ugly of digital change and found a way to turn urgency into value. Their journeys—one from creative studios into tech delivery, the other from e‑commerce into enterprise architecture—show how curiosity, clear intent and stakeholder empathy can move mountains. We get specific about crisis execution and lasting impact. You’ll hear h...
Putting the Customer Experience at the Heart of Digital Transformation
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
52 minutes
2 years ago
Putting the Customer Experience at the Heart of Digital Transformation
Welcome to Being a Digital Leader: the good, bad, and ugly of Digital Transformation. - Episode 2. Today, we have Mark Gilliver, Chief Growth Officer, and Katie Pender, Managing Director, from Target Group. In this episode, we explore how Target Group transformed and disrupted the mortgage market by focusing on customer experience in digital transformation - putting customers at the heart of every part of the journey. In this heartfelt discussion, they reveal their battle-tested s...
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
What does real transformation look like when the pressure is on and assumptions break? We sit down with two Currys leaders who have lived the good, the bad and the ugly of digital change and found a way to turn urgency into value. Their journeys—one from creative studios into tech delivery, the other from e‑commerce into enterprise architecture—show how curiosity, clear intent and stakeholder empathy can move mountains. We get specific about crisis execution and lasting impact. You’ll hear h...