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Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
AND Digital
19 episodes
1 month ago
What does real transformation look like when the pressure is on and assumptions break? We sit down with two Currys leaders who have lived the good, the bad and the ugly of digital change and found a way to turn urgency into value. Their journeys—one from creative studios into tech delivery, the other from e‑commerce into enterprise architecture—show how curiosity, clear intent and stakeholder empathy can move mountains. We get specific about crisis execution and lasting impact. You’ll hear h...
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Technology
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All content for Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation is the property of AND Digital and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
What does real transformation look like when the pressure is on and assumptions break? We sit down with two Currys leaders who have lived the good, the bad and the ugly of digital change and found a way to turn urgency into value. Their journeys—one from creative studios into tech delivery, the other from e‑commerce into enterprise architecture—show how curiosity, clear intent and stakeholder empathy can move mountains. We get specific about crisis execution and lasting impact. You’ll hear h...
Show more...
Technology
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The cost of getting customer experience wrong
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
58 minutes
7 months ago
The cost of getting customer experience wrong
The gap between what customers expect and what businesses actually deliver is widening, costing companies millions in lost revenue. In our recent panel, Alex Comyn (AND Digital), Catriona Morse (Royal London), Tim Mason (the pioneer of Tesco Clubcard and CEO Eagle Eye) and Rich Bovey (Chief of Data, AND Digital) explore this costly disconnect and offer practical remedies. Over half of the 250 business leaders we surveyed say poor customer experience has already cost them millions, and a simil...
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
What does real transformation look like when the pressure is on and assumptions break? We sit down with two Currys leaders who have lived the good, the bad and the ugly of digital change and found a way to turn urgency into value. Their journeys—one from creative studios into tech delivery, the other from e‑commerce into enterprise architecture—show how curiosity, clear intent and stakeholder empathy can move mountains. We get specific about crisis execution and lasting impact. You’ll hear h...