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Do you feel like you're constantly re-explaining the same things to new hires and still crossing your fingers they don’t mess it up?
If you're nodding, you're not alone and it's not your fault. Most pet business owners were never taught how to train people, and now you're stuck in a cycle of “watch me and hope for the best.” But hope is not a hiring strategy and it’s definitely not a training plan.
In this episode of Bella in Your Business, I’m breaking down exactly how to build a pet business staff training program that actually works, without you having to micromanage every detail or babysit your team.
You’ll learn how to create a 2-day training program that’s rooted in psychology, supports every type of learner, and makes your business run like the legit brand it’s meant to be. And spoiler alert: good training isn’t about hand-holding, it’s about creating clarity, confidence, and culture.
In This Episode, You’ll Discover:
The truth about how people learn
Shadowing isn't a strategy
Build a 2-Day powerhouse training
The psychology of a good training program
How to use your training process as a marketing and hiring advantage
Timestamps
[00:45] – The harsh truth about shadowing and why “hope” isn’t a strategy
[02:20] – The 5 learning styles your team may be missing in training
[07:10] – Why shadowing alone causes confusion, ghosting, and stress
[09:40] – How to build a two-day training system that actually works
[14:20] – The emotional psychology behind confident, loyal staff
Notable Quotes
“Shadowing isn’t training. It’s saying, ‘figure it out’ without actually saying it.”
“You’re not just training a body. You’re training a brain and a belief.”
“Clarity is kindness for your staff, for your clients, and for you.”
Resources & Links
Pet Care Team Training – (Bella’s co-owned platform for quick, effective pet sitter certifications)
Book a Coaching Call – 20-minute no-pressure strategy session with Bella
Join the Mastermind – Where hiring and training support gets real
Bella’s 10-Step Hiring & Training Process – Everything you need to build your dream team
Transcript
Welcome everybody to another episode of Bella in Your Business. My name is Bella Vasta. Today we're gonna talk about something that literally keeps so many of you up at night wondering, how am I gonna get through this? And it's all about how to train staff for a pet sitting business. And I'm just gonna say it, this episode might sting a little, but I say all of this with my mama-bear love for you.
If your pet business staff training is basically just “shadow me and we'll see how you do” or “just go off with one another sitter and see what they do,” then you're living on a hope and a prayer and you know what I always say, hope ain't a strategy.
Okay, so let's be real for a second. I know what you're thinking: “Bella,
