In this episode of "Beyond Insights," we discuss how to appreciate customer feedback and respond in a way that benefits your business, customers, and teams. We are joined by Melanie Fischer, the Customer Experience Director at Xero in the UK, who has over 20 years of experience in embedding cultures of continuous improvement. Melanie shares insights on how to handle difficult feedback, the importance of "voice of the customer," and strategies for building customer loyalty.

Rapid-Fire Recommendations:

• Software: Gemini.
• Best Podcast: Women in Travel.
• Best Lesson on Building a Business: Balance the three elements of the business: customer, people, and profit.
• One Key Takeaway: Listen to your customers.