How CDFIs align with Consumer Duty and their role in the financial ecosystem

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Beyond The Capital from SuperTech

SuperTech

52 episodes

1 week ago

Beyond The Capital is the podcast series from SuperTech about the professional services tech scene outside London. It's presented by proftech champion Hilary Smyth-Allen. SuperTech is based in Birmingham, West Midlands, and it is the UK’s only professional services tech supercluster. You can find out more about SuperTech and its work in the region here. Follow Beyond The Capital on your favourite podcast app so you don't miss an episode.

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Hosted on Acast. See acast.com/privacy for more information.

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How CDFIs align with Consumer Duty and their role in the financial ecosystem

Beyond The Capital from SuperTech

17 minutes 39 seconds

10 months ago

How CDFIs align with Consumer Duty and their role in the financial ecosystem

Welcome to Beyond The Capital from SuperTech.

This is a four-part mini-series about the Financial Regulation Innovation Lab. SuperTech has partnered with Fintech Scotland for the Lab, which is an industry-led collaborative research and innovation programme, helping to shape future financial regulation in the UK.

The programme - and this mini-series - focuses on how new technologies can deliver better outcomes for customers following the introduction of Consumer Duty regulation.

In this episode, host Hilary Smyth-Allen speaks to Rachel McGowan, Chief Technology Officer of Moneyline, about the impact of Consumer Duty on Community Development Finance Institutions (CDFIs).

They discuss:

The role of CDFIs, such as Moneyline, in providing financial services to low-income households
Understanding different customer personas including the ‘forgotten customer’
The role of the Innovation Lab in developing solutions for helping address the needs of financially excluded customers

To find out more about the Financial Regulation Innovation Lab click here.

Hosted on Acast. See acast.com/privacy for more information.