In this episode of Beyond the Case Files, Nelson and Luke sit down with Dawud “D.K.” Shillingford, Air Force veteran, advocate, and founder of Shillingford Consulting Group. After two decades in service and years in federal contracting and consulting, D.K. approaches veteran advocacy with a mix of operational experience, systems thinking, and a practical understanding of where technology can make the work more effective. His perspective is straightforward: AI shouldn’t replace judgment, but it can strengthen it.
D.K. shares how his team is early in its AI adoption journey, tapping only a portion of the system’s capability, yet already identifying missed claims, surfacing overlooked evidence, and reducing hours of manual review. To him, the value isn’t automation for its own sake. It’s in using technology to support the expertise of trained advocates, streamline analysis, and create time for deeper human engagement.
This conversation looks at innovation with a clear lens: not as a disruption to the work, but as an extension of it. We discuss how organizations can scale without losing clarity or compassion, why mentorship strengthens outcomes, and what it means to build processes that respect the individuals behind each record. D.K.’s approach offers a practical model for combining empathy with operational rigor, and for using AI as a tool that elevates both.
If you’re interested in the future of veteran advocacy, the role of AI in decision-heavy environments, or what it looks like to modernize legacy systems without losing human expertise, this episode offers a thoughtful blueprint.
Learn more about DK and his work at Shillingford Consulting Group: https://www.goscg-llc.com/
Explore Superinsight AI and discover how it’s transforming medical record review: superinsight.ai
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