In this inaugural episode of the "Beyond the Tech" podcast we dive into the world of managed services with special guests from Cisco. Join us as we explore the importance of managed services in today's market, featuring insights from Robin Johnston, a Managed Service Lead at Cisco, and Leeya Patel, a Public Sector Account Manager at Cisco. James Beckram, an Account Director at Cisilion & Alex Hooper our host and Director of Services & Business Transformation at Cisilion, also shares their perspective on how managed services enhance client value and operational efficiency. Key topics include:

• The evolution of Cisco's approach to managed services.
• The role of managed services in providing continuity and client stickiness.
• The importance of trust and collaboration between vendors, partners, and clients.
• The impact of AI and data-driven decisions on managed services.
• Specific challenges and strategies in the public and private sectors.
• Tune in to learn how managed services are transforming the tech landscape and delivering long-term value to clients.

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