This week we're talking about how we deal with dissatisfied guests.  How do we recover a bad experience and convince them to come back again?  At what point do we not even want them to come back again? We're also touching on our mutual PTSD stemming from all of us having worked at the same CORPORATE STEAKHOUSE.   Don't forget to submit your own War Story to btdubspod@gmail.com Bone Apple Tea!